Remote support
User assistance, software troubleshooting and remote diagnosis for the agreed systems.
EXINDA / SUPPORT
IT Support & Maintenance
Remote support, planned on-site visits and maintenance contracts with a defined scope, responsibilities and escalation route.
Discuss your projectPlanned maintenance visits
Scheduled inspections and preventive work, with visit findings recorded for your team.
Managed operations
A coordinated support scope for infrastructure, users and business systems, according to the signed service agreement.
SERVICE SCOPE
What we can bring together.
- Remote IT helpdesk
- Scheduled on-site visits
- Preventive maintenance
- Fault diagnosis & escalation
- Updates & backup checks
- Service reports & asset records
CLEAR HANDOVER
Defined outputs.
Documented delivery.
- Asset and service coverage list
- Agreed support hours and response targets
- Visit schedule and escalation contacts
- Work logs, findings and recommendations
Exact scope, responsibilities, timings and exclusions are agreed in the proposal.
BEFORE WE START
A few useful answers.
Is 24/7 support included?
Support hours, emergency coverage, response targets and exclusions are defined in the agreement. They are not assumed to be included in every contract.
Are replacement parts included?
Parts, licences and third-party charges are listed separately unless explicitly included in the agreed scope.
Start with the business need